Seems like an easy thing to check and an unacceptable error when you are trying to fix an upset customer's issue. I finally get a call from the top guy and we run through pretty much the same info and same troubleshooting again. Side note, anytime I reset the device it would kind of work for about 24 hours before issues returned, so it made it hard to immediately let him know if anything changed right then. SOLUTIONHe suggested that I get a Netgear router because he's noticed a lot of issues with TP Links, mine was only 3 months old and had the latest I know this is about to change AC standard. But I did. I got the Netgear AC1750. No improvement. I would like to mention that I also have a Canary cam that happily worked in every configuration I had trying to get SkyBell to work. I emailed him back a week ago asking him to review the settings he wanted on this unit and he still hasn't contacted me. I deduced that the primary thing that SkyBell needs to operate correctly is upload speed. It has to get the video to their server in order to record and relay that data to the requesting device.