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Through the Internet 162, the smart devices may communicate with a server system 164 also called a central server system and/or a cloud computing system herein. The server system 164 may be associated with a manufacturer, support entity, or service provider associated with the smart devices. In some implementations, a user is able to contact customer support using a smart device itself rather than needing to use other communication means, such as a telephone or Internet connected computer. In some implementations, software updates are automatically sent from the server system 164 to smart devices e. g. , when available, when purchased, or at routine intervals.